If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.
Refunds will not be granted if:
CANCELLATION / CHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has shipped your order, we will be unable to make any changes. Cancellations are not being considered valid after 8 hours since the purchase has been made. If your order is already ship out we cannot cancel it.
If you want cancel your order BEFORE it has been processed and/or shipped (in any case within 8 hours from purchase), you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies. You can ask for the procedure of return to our customer care once you receive your package, so we can refund your order.
Write to our customer care. Otherwise our warehouse will ship out the product, and it will be impossible for us to refund you.
Please note that any order that has already been packed or shipped cannot be cancelled.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact our customer service through the "Contact Us" form to receive instructions and return address.
***On any circumstance DO NOT send the products back to the shipping address on the package. The reason is simple, it will be shipped to a warehouse center and not to the office where we process returns.***
Any products sent back without our prior approval will not be refunded.
The customer is entitled to exercise the right of withdrawal within the maximum period of 14 days from the delivery of the product. The communication of the will to use the right of withdrawal must be sent to http://en.kickdeals.co, within the maximum period of 14 days from the delivery of the product, by contacting the customer service.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable)
It's customer's responsibility to carefully provide the correct information on first try to avoid any inconveniences in the future.
By placing an order, you agree that in case your shipping information needs an update or you wish to cancel your order, you have a right to do so in the first 8 hours after placing an order. If 8 hours have passed, and our team has sent your order into fulfillment facility, any new change requests will not be fulfilled. When the order is in "in process", no refunds will be made on the basis of wrong shipping information.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our "Contact us" form.
Online direct refund through the payment system chosen by the customer during the purchase.
Refunds usually are done in 10-15 working days according to different payment method, the specific arrival time depends on the bank's processing time.